Shipping Policy for Wirestone Cable Pvt. Ltd.

Effective Date: 21 August, 2024

At Wirestone Cable Pvt. Ltd., we are committed to ensuring that your orders are processed and delivered efficiently and securely. This Shipping Policy outlines how we handle the shipping of products purchased from our e-commerce website.

1. Order Processing
• 1.1 Processing Time
• Orders are processed within [1-2] business days after payment is confirmed.
• Orders placed on weekends or public holidays will be processed on the next business day.
• You will receive a confirmation email with your order details and tracking information once your order is shipped.
• 1.2 Order Verification
• All orders are subject to verification for accuracy and fraud prevention.
• We may contact you for additional information if necessary to verify your order.
2. Shipping Methods and Delivery Times
• 2.1 Shipping Methods

We offer a variety of shipping options to meet your needs. Shipping methods and delivery times may vary depending on your location and the availability of the products ordered. The available shipping methods will be displayed at checkout.

• 2.2 Estimated Delivery Times
• Standard Shipping: Delivery within [5-7] business days.
• Express Shipping: Delivery within [2-3] business days.
• Overnight Shipping: Delivery within [1] business day (where available).
• 2.3 Shipping Costs
• Shipping costs are calculated based on the weight and dimensions of the products ordered, as well as the shipping method selected and the delivery destination.
• Shipping costs will be displayed at checkout before you complete your purchase.
3. Shipping Locations
• 3.1 Domestic Shipping
• We ship to addresses within India.
• We do not ship to P.O. Boxes or APO/FPO addresses.
• 3.2 International Shipping
• We offer international shipping to selected countries. Please check the availability of international shipping at checkout.
• International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer. These charges are not included in the product or shipping costs and must be paid by the recipient upon delivery.
4. Tracking Your Order
• 4.1 Tracking Information
• Once your order is shipped, you will receive an email with the tracking number and a link to track your order online.
• You can also track your order by logging into your account on our Website and viewing your order history.
• 4.2 Delivery Issues
• If you encounter any issues with the delivery of your order, please contact us immediately at sales@wirestonecable.com or +919116133357. We will work with the carrier to resolve the issue as quickly as possible.
5. Undeliverable Packages
• 5.1 Incorrect Address
• It is the customer’s responsibility to provide accurate shipping information at checkout. If a package is returned to us due to an incorrect or incomplete address, you will be responsible for the re-shipping costs.
• 5.2 Refused or Unclaimed Packages
• If a package is refused by the recipient or is unclaimed, the package will be returned to us. You may be responsible for any return shipping fees, and we will only refund the product price (excluding shipping costs) once the returned package is received and inspected.
6. Damaged or Lost Packages
• 6.1 Damaged Packages
• If your order arrives damaged, please contact us within [48 hours] of delivery with your order number and photos of the damaged item(s). We will arrange for a replacement or issue a refund as appropriate.
• 6.2 Lost Packages
• If your package is lost in transit, please contact us as soon as possible. We will initiate an investigation with the carrier and work to resolve the issue promptly. Depending on the outcome, we may send a replacement or issue a refund.
7. Delivery Delays
• 7.1 Unforeseen Delays
• While we strive to meet the estimated delivery times, delays may occur due to factors beyond our control, such as weather conditions, customs clearance, or carrier delays. We are not responsible for such delays, but we will do our best to keep you informed and assist in tracking the delivery.
8. Contact Us
If you have any questions about our Refund and Cancellation Policy, please contact us:

Wirestone Cable Pvt. Ltd.
Address - PLOT NO .44, HIGHWAY CAMPUS COLONY, HARMADA VKI INDUSTRIAL AREA, JAIPUR, 302013
Email: sales@wirestonecable.com Phone: +919116133357

By placing an order on our Website, you agree to the terms outlined in this Shipping Policy. We encourage you to review this policy periodically to stay informed of any updates or changes.